A: When booking online you have to pay at least a deposit in advance by credit card, but you are welcome to pay the deposit and the full hire fee in advance.  If you do not pay in advance, then the remainder is due for payment by cash or cheque upon delivery of the equipment. Our drivers are under instruction not to leave the equipment unless payment has been made in full so please ensure you have the means to pay on delivery as otherwise it puts our drivers in a difficult position. Note: Corporate or fundraising events where we are being paid a percentage of the takings are exceptions to this rule.

A: If you book online or give us an email address when you book on the phone then we will send you confirmation of your booking including all of details by email.  If you do not have an email address then we will give you a confirmation number.  You can then check the details of your booking online using this booking number and your name through our website. We do not routinely send out confirmation letters unless you specifically request one. We also do not call before the day of your hire, unless there may be a problem with the weather or the time of your delivery or collection - otherwise, please expect your equipment to be delivered at the time you have requested.

A: Absolutely - please state that you wish to use the castle indoors or the type of surface that you wish to use the bouncy castle on when you book.  We will then ensure that we bring the appropriate equipment to anchor the bouncy castle for your hire (we use Sandbags on hard surfaces to prevent the equipment from tipping or blowing away, otherwise we will use 18" metal stakes to anchor the equipment). 

A: When choosing a venue for an indoor hire please ensure you check the dimensions of your inflatable on our website and ensure that the ceiling is at least as high as this measurement (allowing clearance for lights, ceiling fans, etc across the width and depth of the inflatable).  If you are in any doubt please call us as you will be liable for the cost of repairing any damage caused!

A: We supply safety mats to cover the ground 4 feet from all equipment entrances and exits as per the current HSE recommendations.

A: In light rain it is possible to use some of our bouncy castles.  Please bear in mind that the castles are powered by an electric blower and while all connections are made using splash proof connectors and a RCD device is supplied to reduce the risk of electric shock, using any electrical equipment in heavy rain is not recommended.  Also please bear in mind that the equipment will be become slippery when wet which may lead to accidents. 

A: If the weather is bad on the day of your hire we will call you in the morning to dicuss your options, at this point you have the choice to cancel your booking and in this case we will refund any deposits paid.  If you decide to go ahead then you are liable for the cost of the hire and we will retain any deposits paid if you change your mind.  In some circumstances (torrential rain or high winds) we will cancel outdoor bookings on the grounds of safety and refund any deposits paid.

A: Inflatables made from PVC cannot be used in temperatures less than 5 degrees Centigrade.  Below this temperature the material becomes stiff and liable to cracking and splitting. Also bear in mind that in cold weather dew will form on the inflatable and it is impossible to dry them in cold weather. If packed away wet, Inflatables quickly become mouldy.  Because of this we do not normally hire inflatables for outside use between November 1st and Mar 31st - please see our range of garden games instead.

A: We do have public liability insurance which covers us for negligence on our part.  If we are supervising the inflatable then we take on all of the liability for it's use, if you are responsible for ensuring supervision is in place (either at home or at a public event) then please ensure that you have adequate insurance in place for your own peace of mind.

A: Inflatables can be used on slight slopes up to a drop of approximately 1ft in a distance of about 12ft.  Please bear in mind that the surface needs to be reasonably flat as well (there should not be a variation of more than about 8" across the surface).

A: Our inflatables (including the Penalty Shootout and Santa) are all supplied with electric blowers.  These require access to a standard 13amp socket to be inflated.  Extension leads up to a length of 50m are supplied as standard.  If you do not have access to power please contact us to arrange for hire of a generator.

A: Yes, our generators are supplied with a full tank of petrol which is enough to run them for approx 10hrs at full load.

A: We can supply crowd control fencing for public events along with a range of safety posters - please contact us for more details of how we can help your event.